Welcome to Cvative! These policies govern your experience with our products and services. By using our website, making a purchase, or booking our services, you agree to the terms below.
1. Product Policies
1.1 Shipping & Delivery
- Orders are usually dispatched within 2–5 business days.
- Delivery timelines: 4–10 business days depending on location.
- Tracking details are sent via email or SMS after dispatch
1.2 Customization Policy
- For custom orders, users must upload clear, high-resolution files.
- Cvative is not responsible for print quality issues due to poor uploads.
- We do minor formatting/cropping but not major design edits unless pre-arranged.
1.3 Return & Replacement
- Due to the customized nature of our products, returns are not accepted unless the item is:
- Damaged during transit
- Incorrect (wrong print/design)
- Any return/replacement request must be made within 3 days of delivery with clear photo proof.
- We may ask the buyer to return the product before issuing a replacement.
1.4 Cancellation Policy
- Orders can be cancelled within 2 hours of placement for a full refund.
- After that, cancellations are not possible if the order is already under production or dispatched.
2. Service Policies (Media Production)
2.1 Booking Terms
- A 30-50% advance is required to confirm a booking.
- Remaining amount is payable on or before the delivery of the final videos.
- Bookings are taken on a first-come, first-served basis. Dates are confirmed only after advance payment.
2.2 Cancellation & Refunds
- Cancellations made:
- 30+ days before the event: 75% refund of advance
- 15–29 days: 50% refund
- Less than 15 days: No refund
- Full refund issued only in cases where Cvative cannot provide the service due to unavoidable reasons.
2.3 Delivery Timeline
- Teasers: 2–3 weeks.
- Full film & deliverables: 6–8 weeks
- Delivery may take longer during peak season; clients will be informed of delays.
2.4 Revisions
- One round of reasonable revisions is included in the package.
- Major re-edits or additional versions are chargeable.
3. Intellectual Property
- All content on the website, including designs, graphics, videos, and copy, are the property of Cvative or its licensors.
- You may not use our designs, templates, or content without written permission.
4. Privacy Policy
- We collect personal information like name, phone number, email, and address for order processing and customer support.
- We do not sell or share your data with third parties, except as necessary for payment and delivery.
- We may use anonymized content (like photos or video frames) for promotional purposes. If you wish to opt out, please notify us in writing.
5. Limitation of Liability
- Cvative is not responsible for:
- Delays caused by courier services
- Print quality issues caused by user-uploaded low-res files
- Natural disasters, strikes, or events outside our control
6. Contact Us
If you have any questions regarding our policy, feel free to reach out:
📧 Email: [cvative5@gmail.com
]
📞 Phone: [9679180283]